FAQs

If you have further questions that have not been answered here, please email our customer services who will be happy to assist you:

Contact us
Making a Booking

How long is a skate session?

Sessions on the ice are 45 minutes.

Please arrive at the skate exchange 15-30 minutes before your session start time to allow ample time to put your skates on and store any belongings.

Please only bring essential items to the rink with you. There are cloakrooms, but the space available is limited. Our staff will not be able to look after your belongings for you.

When should I arrive?

Please arrive at the skate exchange 15-30 minutes before your session start time to allow ample time to put your skates on and store any belongings.

Should I pre-book a session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on site at busy periods. Tickets may be booked on the day, subject to availability.

Tickets are subject to a non-refundable £1.20 per ticket booking fee.

How old do you have to be to skate on the rink?

To skate on our rinks, you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with an adult (18+) who is watching at all times.

A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Can I book a Skate aid?

Yes, we have skate aids available for children visiting the rink, which are £5 each to hire and are available, subject to availability.

There are a limited number of skate aids at each rink and skaters must be under 110cm to use them.
Skate aids are available to help children with balance and their skating – we do not have skate aids available for adults.

The type of skate aid provided is not guaranteed nor can be pre-booked. The type of skate aid available is allocated on a first come, first served basis.

You may be able to hire a skate aid at the rink, subject to availability. They are very popular, so we recommend booking one in advance.

Do you offer season tickets?

Season tickets are available to purchase through our websites.

Season tickets allow you to book a ticket for any session, at the specified rink, throughout the season. One season ticket must be bought for each skater.

The confirmation email you receive for your season ticket will give you a unique code. You can use this code to then book onto whichever session you wish to, through our website. You will need to put the code in on the promotion code section to redeem it. You will be able to use the offer code throughout the season.

We recommend that you book each of your sessions in advance, so that we can guarantee you can secure your session. If you choose to go the rink without booking, if there is space you will be allowed on, but if the session is sold out you will not be able to skate.

Please note that you will need to bring proof of ID to the rink, for verification, on arrival. Failure to provide your ID at the rink will result in you either having to pay for the session or being refused entry.

Can you resend my e-tickets?

Your E-Tickets can be downloaded via the link within your confirmation email, or alternatively track your order and click download tickets.

Can I add a child/adult to my booking?

If you would like to add more tickets to your order, please track your order and click Adding to your order. Here you can group your orders together. Tickets are subject to availability.

Can I show my e-tickets on my phone?

Yes, we will be able to scan your tickets using your phone. There is no need to print your tickets off, unless you want to.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

Ticket protection is available to purchase at the time of booking through a third-party company called Ticket Plan. This protects your tickets for a variety of reasons. If you have purchased insurance through ticket plan, please contact them directly to make any changes to your booking. If you would like further details of what Ticket Plan covers you for, please see their terms and conditions.

Can I make a group booking?

If you purchase 10 – 30 tickets in one order (a family ticket counts as 1 ticket) you will automatically receive a discount of 10% off the ticket price (excluding the £1.20 booking fee).

If you purchase 31 – 100 tickets in one order (a family ticket counts as 1 ticket) you will automatically receive a discount of 15% off the ticket price (excluding the £1.20 booking fee).

This discount is limited to tickets purchased for sessions up to and including 16th December.

If you have a large group (over 100+) and would like to enquire about special rates or private hire of the rink, please email our group bookings team on groups@seetickets.com.

I have double booked

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I am running late

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

Ticket protection is available to purchase at the time of booking through a third-party company called Ticket Plan. This protects your tickets for a variety of reasons. If you have purchased insurance through ticket plan, please contact them directly to make any changes to your booking. If you would like further details of what Ticket Plan covers you for, please see their terms and conditions.

I have been charged but my confirmation email hasn’t come through

This can be resent via the customer service area. You will need to log in using your booking reference and either your email, phone number or postcode that was used to book. If you aren’t sure of your reference, you can submit your email into the ‘forgotten details’ section and an email will be sent to you will all your previous bookings.

I have an offer code, but I don’t know where to input it?

Offer codes will need to be inputted at the top of the ticket selection page on the desired session (this box)

Making Amendments

Can I add extra tickets to my order?

If you would like to add more tickets to your order, please track your order and click Adding to your order. Here you can group your orders together. Tickets are subject to availability.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

Ticket protection is available to purchase at the time of booking through a third-party company called Ticket Plan. This protects your tickets for a variety of reasons. If you have purchased insurance through Ticket Plan, please contact them directly to make any changes to your booking. If you would like further details of what Ticket Plan covers you for, please see their terms and conditions.

Can I add extra tickets to my order?

If you would like to add more tickets to your order, please track your order and click Adding to your order. Here you can group your orders together. Tickets are subject to availability.

Can you resend my e-tickets?

Your E-Tickets can be downloaded via the link within your confirmation email, or alternatively track your order and click download tickets.

I have double booked

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I am running late

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

Ticket protection is available to purchase at the time of booking through a third-party company called Ticket Plan. This protects your tickets for a variety of reasons. If you have purchased insurance through ticket plan, please contact them directly to make any changes to your booking. If you would like further details of what Ticket Plan covers you for, please see their terms and conditions.

How do I update my contact number?

You will need to get in touch with our customer service team by logging into the customer service area.

How do I change my email address?

You will need to get in touch with our customer service team by logging into the customer service area.

Can I change my name on the order?

You will need to get in touch with our customer service team by logging into the customer service area.

Only one name is displayed on the tickets.

This is the lead bookers name

I have been charged but my confirmation email hasn’t come through

You will need to get in touch with our customer service team by logging into the customer service area.

Equipment

Is skate hire included?

Skate hire is included in the price of your ticket.

We hold a large number of skates and a wide range of sizes are available. Our skate sizes range from size J8 to size 14. We also have bob skates available for younger skaters.

Skates size availability and bob skates cannot be guaranteed. They are issued on a first come, first served basis.

You are welcome to bring your own skates, if preferred.

Arena Group is not responsible for your skates, shoes or property when skating at our rinks.

There is not reduction in price if you bring your own skates.

Can I bring my own skates?

Skate hire is included in the ticket price, but you can bring your own skates, if preferred.

Arena Group is not responsible for your skates, shoes or property when skating at our rinks.

There is not reduction in price if you bring your own skates.

What skate sizes are available?

We hold a large number of skates, and a wide range of sizes are available. Our skate sizes range from size J8 to size 14. We also have bob skates available for younger skaters.

Skates size availability and bob skates cannot be guaranteed. They are issued on a first come, first served basis.

How old do you have to be to skate on the rink?

To skate on our rinks, you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with an adult (18+) who is watching at all times.

A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Can I book a Skate aid?

Yes, we have skate aids available for children visiting the rink, which are £5 each to hire and are available, subject to availability.

There are a limited number of skate aids at each rink and skaters must be under 110cm to use them.
Skate aids are available to help children with balance and their skating – we do not have skate aids available for adults.

The type of skate aid provided is not guaranteed nor can be pre-booked. The type of skate aid available is allocated on a first come, first served basis.

You may be able to hire a skate aid at the rink, subject to availability. They are very popular, so we recommend booking one in advance.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

On all outdoor ice rinks there is a risk of getting soggy as there is often surface water on the ice. If you fall over, you will probably get wet so you may wish to bring a change of trousers, just in case.

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

Facilities

Can I bring my bag on the ice?

Bags of any description are not allowed on the ice. We recommend that you only bring essentials with you. All bags must be placed in the cloakrooms provided.

We operate a cashless system at the rinks, so cloakrooms must be paid for by card only.

Please do not bring and large baggage or valuable items to the ice rink, as storage space is limited.

Cloakrooms are used entirely at your own risk. Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Where can I store my luggage while I skate?

Please ensure you only bring essential items with you to the rink, as storage space is limited in the cloakrooms.

We operate a cashless system at the rinks, so cloakrooms must be paid for by card only.

Please do not bring and large baggage or valuable items to the rink, as storage space is limited.

Cloakrooms are used entirely at your own risk. Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Do you have skate marshals?

Yes, our skate marshals are on the ice rink on every session to monitor safe skating and will assist skaters, where possible, if you are a novice.

Is there wheelchair access?

Yes, the ice rinks are accessible for wheelchair users.

For visitors who require the assistance of a companion at the rink, free companion tickets are available to book at the same time you buy your tickets online. Where applicable, we will require proof of entitlement (such as proof of receipt of carers allowance) to be shown when your tickets are scanned at the rink.

Do you offer season tickets?

Season tickets are available to purchase through our websites.

Season tickets allow you to book a ticket for any session, at the specified rink, throughout the season. One season ticket must be bought for each skater.

The confirmation email you receive for your season ticket will give you a unique code. You can use this code to then book onto whichever session you wish to, through our website. You will need to put the code in on the promotion code section to redeem it. You will be able to use the offer code throughout the season.

We recommend that you book each of your sessions in advance, so that we can guarantee you can secure your session. If you choose to go the rink without booking, if there is space you will be allowed on, but if the session is sold out you will not be able to skate.

Please note that you will need to bring proof of ID to the rink, for verification, on arrival. Failure to provide your ID at the rink will result in you either having to pay for the session or being refused entry.

Can I take photos on the ice?

Spectators are able to take pictures of friends and family while they are on the ice.

For safety reasons, skaters cannot take pictures whilst on the ice.

Can I show my e-tickets on my phone?

Yes, we will be able to scan your tickets using your phone. There is no need to print your tickets off, unless you want to.

Is there a spectator area?

Spectators will be able to view the rink and the skaters from around the perimeter. To spectate is free.

Do I have to pay to be a spectator?

No, it is free to spectate.

Can I park at the ice rink?

Car parking is available in Chapel Street or near Manchester Victoria Station. Disabled parking is located at Todd Street (just outside Victoria Station), and there are more than 130 disabled parking spaces available in the nearby NCPs (Exchange, Arena, High Street, Shudehill).

Is there somewhere to buy food and drinks at the rink before or after skating?

During Scare Skate, there will be food and drink with a spooky theme available nearby as part of the ‘Halloween in the City’ celebrations. If you’re visiting us at Christmas time, you’ll be able to enjoy the wide selection of food, drink and market stalls on offer at the Christmas Market at Cathedral Gardens.

Are there toilets at the rink?

The nearest toilets are located in the shopping centre.

Where are you located?

Skate Manchester is located at Cathedral Gardens, Manchester M4 3BG. Please see the map for more detailed information and directions

Group Bookings

Can I make a group booking?

If you purchase 10 – 30 tickets in one order (a family ticket counts as 1 ticket) you will automatically receive a discount of 10% off the ticket price (excluding the £1.20 booking fee).

If you purchase 31 – 100 tickets in one order (a family ticket counts as 1 ticket) you will automatically receive a discount of 15% off the ticket price (excluding the £1.20 booking fee).

This discount is limited to tickets purchased for sessions up to and including 16th December.

If you have a large group (over 100+) and would like to enquire about special rates or private hire of the rink, please email our group bookings team on groups@seetickets.com.

I have double booked

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I am running late

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

Ticket protection is available to purchase at the time of booking through a third-party company called Ticket Plan. This protects your tickets for a variety of reasons. If you have purchased insurance through ticket plan, please contact them directly to make any changes to your booking. If you would like further details of what Ticket Plan covers you for, please see their terms and conditions.

My Order

I have been charged but my confirmation email hasn’t come through

This can be resent via the customer service area. You will need to log in using your booking reference and either your email, phone number or postcode that was used to book. If you aren’t sure of their reference, you can submit your email into the ‘forgotten details’ section and an email will be sent to you will all your previous bookings.

I have sent a message through the contact form; how will I receive my reply?

An email reply will be sent to the email address used when submitting the contact form

Where do I find my booking reference number?

This can be found on your confirmation email. If you don’t have this, this can be retrieved via the customer service area.

I have an offer code, but I don’t know where to input it?

Offer codes will need to be inputted at the top of the ticket selection page on the desired session

COVID-19

What are the guidelines for COVID-19?

There are currently no mandatory guidelines in place now, however, your safety is our priority so we will abide by all guidance / restrictions in place at the time of your skate, and request that you do the same.

You may want to consider wearing a mask in crowded enclosed spaces.

We reserve the right to make any changes to tickets, sessions, or the provision, as required by the government guidance in place at the time.

Weather

What if the ice is wet?

Skate Manchester’s rink is covered, so should be less susceptible to the weather! However, it may still get wet, due to rain, unseasonably warm weather, high winds or a combination of these weather conditions – all of which mean the surface of the ice rink can develop a layer of water. It’s not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can also be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

When there’s water on the surface of the ice, it can take longer to refreeze. We don’t remove water from the ice as this can affect its depth, making it unsafe to skate on. As long as the ice is the correct thickness, it’s not unsafe to skate on – even when wet!

If the weather is poor, will I be able to skate?

Skate Manchester is covered, so your skate session shouldn’t be affected by the weather. Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we’ll arrange for you to book into an alternative session, subject to availability.

Refunds will not be given if you choose not to attend your session due to the weather or leave early. If we have to cancel or cut your session short, we’ll offer you an alternative session if less than 30 minutes of skate time has taken place.

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