Skate under the sun, moon, and stars this Winter at the enchanting Cathedral Gardens in Manchester.

Whatever the weather, enjoy the festive season and skate at the stunning clear roofed ice rink at Cathedral Gardens, offering an enchanting atmosphere for couples, families, and groups looking for some festive fun. Visitors can pre-book tickets online as well as penguin and dolphin skate aids for those children needing a little extra help.

Celebrate the festive season with your loved ones, and make a day out of it! Enjoy the rink with your friends followed by a sweet treat, a hot drink and a walk through the impressive Christmas Markets.

 

Book your tickets

Couples, families and groups looking to plan the perfect festive day out in Manchester can now enjoy a skating session whatever the weather, owing to the rink’s transparent roof cover. Our spacious ice rink will be larger than ever this year, giving you more room to skate.

Opening Times & Prices

We are open daily from 17th November 2020 to 3rd January 2021 excluding Christmas Day.

17th November – 3rd January 2021
11:00 – 21:00 (last skate 20:00)

Skating sessions last up to 45 minutes. The ticket price includes skate hire and excludes the online booking fee. We recommend that you arrive 15 minutes before your session to get ready to take to the ice!

Please note that the last skating session is 20:00-21:00

Purchase your tickets online now.

 

From £13.00
Adult/Teen

13 years and over

From £11.00
Children

3-12 years old

From £41.00
Family Ticket

1 Adult + 3 Children or 2 Adults + 2 Children

£5.00
Skate Aid

Limited skate aids are available per session and must be booked in advance

£186.00
Adult/Teen Season Pass

Aged 13 years and over, valid for 1 season (Expires 3rd Jan 2021).

£102
Child Season Pass

Aged 3 to 12 years, valid for 1 season (Expires 3rd Jan 2021).

£5.00
Gift Card

Give the gift of ice skating (Expires 3rd Jan 2021).

Pre-book children’s skate aids

Skate aids for children are available to pre-book online. You will either receive a penguin or a dolphin skate aid.  The type of skate aid will be based on the availability at the ice rink, at time of your ice skating session. The type of skate aid will be based on a first come first-served basis.

Please note children’s skate aids, penguins or dolphins, are only available in limited numbers per session.

Penguin and dolphin skate aids are available to pre-book here.

We do not have any skate aids suitable to support adults or taller children.

Private Hire – Limited Availability

We are reviewing this and hope to be able to offer some group/party packages.  All groups and parties need to adhere to government COVID-19 guidelines.

Contact hello@skatemanchester.com for more information.

FAQs

Here you can find the answers to our frequently asked questions.

Still have questions that have not been answered here? Please email our customer services team who will be happy to assist you:
hello@skatemanchester.com

Booking

How do I buy tickets?

Book your skating session online through our website here.

Why can I only buy 6 tickets in one transaction?

We’ve limited the number of tickets that can be purchased in line with updated advice from the UK Government which became law on the 14th September. We encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.

Please adhere to all COVID safety requirements and kindly follow the instruction of our Ice Marshalls. Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.

*Government exemptions our outlined here

I have booked online… what happens next?

You will receive a confirmation email with your unique barcode which will be scanned by a member of staff on arrival. You can bring this email as confirmation on your phone, tablet or printed out.

If you have qualified for any discounts, special offers or a free carer’s ticket, please ensure you bring with you proof of your entitlement, such as Student ID, membership cards etc. The marshalls at the rink will request proof prior to your skate.

Tickets are unable to be rescheduled or refunded – please check your tickets and booking carefully.  Please ensure you arrive for your session on time (15 minutes before).

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

I haven’t received my ticket?

Please check your spam mailbox as our email may have gone there. Not there? Please email our customer service team and we will assist you.

For Skate Manchester – hello@skatemanchester.com

How long is the session on the ice for?

Sessions last up to 45 min on the ice.  We allow 15 min for skate exchange and session change.

**Due to having to stagger sessions to reduce the number of people in the skate exchange this year, we may have to start your session late or end your session early in order to maintain the ice.  We will try and keep this to a minimum.  You may not receive a full 45 minutes on the ice. **

Please arrive at the Skate Exchange 15 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you.  Storage facilities are limited and staff will not be able to look after your belongings for you.

Should I pre-book a session or can I turn up on the day?

We recommend that all sessions are pre-booked online to avoid disappointment and avoid queues on-site at busy periods. This will guarantee your selected session time.

Can I book a Skate aid?

Yes, they are £5 each to hire and are available online here or at the ticket office. Type of aid will be based on availability at the rink at time of skate, and are issued on a first come, first served basis.

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

Equipment

Is skate hire included?

Skate hire is included.

We hold a large number of skates and a wide range of sizes are available.  Our skate sizes go from size J8 to size 14. We also hold bobskates for younger skaters.

Skate size availability cannot be guaranteed.  They are issued on a first come, first served basis.

You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

Can I bring my own skates?

Skate Hire is included in the ticket price. You are able to provide your own skates if preferred. Arena Group is not responsible for your skates, shoes or property when skating at our rinks. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available.  We hold hundreds of skates in stock in the range of sizes.  They are provided on a first come first served basis.

Bob skates are also available on a first come first served basis too, for our younger skaters.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves.

As skates can get wet, it would be a good idea to bring a change of socks for after your session.

Whilst the rink has a roof, there is a risk of getting soggy as there is often surface water on the ice.  If you fall over you will probably get wet.

Our ice rinks are subject to the elements and due to unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

 

Facilities

Can I bring my bag on the ice?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the lockers provided. Lockers cost £2.00 and are non-refundable. Lockers must be paid for by card -they are cashless.  Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible.

Lockers are used entirely at your own risk.
Arena Group does not accept any liability for loss, theft or damage except if caused by
intent or gross negligence of the company or its employees.

Where can I store my luggage whilst I skate?

Please ensure you only bring necessary items to the rink with you.  Storage is limited and you must use a locker provided.  Lockers are £2 and are payable by card only.  They are limited in size and number.

COVID-19 rules – Staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you – lockers must be used to store any belongings you are unable to take on the ice – bags, extra clothing etc.  There are a limited number of lockers so please share with members of your household where possible.

Is there a spectator area?

Yes, on all our sites we have an adjoining spectator decked area and viewing platform. This is not a covered area so please also wrap up warm.

COVID 19 rules – Please ensure you maintain the recommended social distance from anyone not from your household whilst spectating.

Currently, August 2020, these rules permit only two households to be together indoors or up to 6 people, from any number of households, to meet outdoors.

These guidelines / rules are subject to change both at a local or a national level.  We expect our customers to follow these guidelines / rules at all times.  You can link to the GOV.UK page HERE.

Do I have to pay to be a spectator?

No, it is free to spectate.

Can I park at the Ice Rink?

Car parking is available near Manchester Victoria station. Disabled parking is available on Todd Street (outside Victoria Station).

Is there somewhere to buy food and drinks at the rink before or after skating?

There is a wide selection on offer at the Christmas Market at Cathedral Gardens.

Is there wheelchair access?

Yes, the ice rink is fully accessible for wheelchair users.

Are there toilets at the ice rink?

The nearest toilets can be located at the nearby shopping centre.

 

Weather

If the weather is poor, will I be able to skate?

Although this rink has a roof, all our ice rinks are subject to the elements and due to unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

Miscellaneous

How old do you have to be to Skate on the Rink?

To skate on our rinks you have to be at least 3 years old.

Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

COVID 19 rules – Please ensure you are following all government social distancing guidelines whilst you are on the rink and in the skate exchange or any other indoor area.  In particular, please follow any instructions given by the skate marshalls with regard to direction or separation, as these are  to protect you and other skaters.

Please ensure you leave the rink, when requested, promptly.

Will I get wet when skating on the rink?

On all our ice rinks there is a risk of getting wet, if you fall over and have any contact with the surface of the ice rink.

Where are you located?

Skate Manchester is in Cathedral Gardens, Manchester.  Please see the MAP

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day but we are open all other days shown on our website.

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely‘ 

I would like to celebrate a special occasion.  Do you cater for parties?

We are reviewing this and hope to be able to offer some group/party packages.  All groups and parties need to adhere to government COVID-19 guidelines.

Should you want to go all out and take over the entire rink or organise a bespoke package deal please contact us.

COVID-19

Do I have to wear a mask?

We ask that you wear a mask (unless specifically exempt under Government guidelines) whilst you are inside the ice rink tent.

Whilst on the ice, please wear a mask as much as possible, unless it impedes your activity.

Please maintain social distancing from anyone not in your household at all times.

Please follow all signage and any instructions from skate marshalls.

Please ensure that you adhere to all current Government guidelines regarding ‘How to meet others safely’ 

What happens if I, or a member of my household, becomes unwell prior to our session?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: a high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us HERE and we will arrange to reschedule your ticket.

What steps have you taken to combat the spread of COVID-19?

We are committed to the following steps to mitigate the risk of the spread of COVID-19 at our temporary ice rink attractions:

  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To implement a robust cleaning and sanitization system across sites, in line with or exceeding, government guidelines.
  • All staff will be temperature checked on arrival.
  • To increase ice rink space per skater by a third – reducing the number of skaters on the rinks.
  • To stagger session times as evenly and safely as possible.
  • To provide contactless interaction where possible (payments, ticket scanning etc.).
  • To take all reasonable steps to maintain social distancing.
  • Where social distancing is not possible, to implement measures to reduce the risk of transmission.

How can I help to protect myself and others whilst at the rink?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: A high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at hello@skatemanchester.com and we will arrange to reschedule your ticket.

Please arrive no more than 15 minutes before your session and move promptly through skate exchange

The café / bar (where provided) is open but strict capacity limits will be followed. Please follow all current government guidelines with regard to meeting others outside of your household.

Always wear a face mask/covering (unless exempt from doing so) whilst inside at the ice rink and as much as possible whilst skating.

Use the hand sanitizer available and avoid touching any surfaces you don’t need to.

Maintain social distancing at all times – follow the signage at the rink and any instructions from marshalls.

If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.

Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.

Ensure any children with you are also following the guidelines.

Follow all instructions from marshalls and listen and follow any tannoy announcements.

Please ensure when booking tickets (particularly for groups) that your booking adheres to all current Government guidelines regarding ‘How to meet others safely

What changes can I expect due to COVID-19?

We have changed some processes and systems at the rink to protect our customers, visitors and staff.  Please bear with us in these extraordinary times.  We have made changes that may affect your skating session but are necessary to ensure we are COVID-safe for all.

To reduce the number of people in the skate exchange and allow for social distancing, we have introduced staggered session start times for some sessions.

Staggering sessions gives us less opportunity to maintain the ice as there are skaters on the rink most of the day.  If it becomes necessary to clear the ice in order to maintain it, we will ask you to leave the rink or delay your entry on to it.  This may be within your 45 minutes skating session.

To manage the flow of skaters off and on the ice safely and maintain the maximum number of skaters on the ice, it may occasionally be necessary to reduce your skating session.  We will aim to keep this to a minimum.

What happens if you are told to lockdown prior to my skating session?

In the unlikely event that we have to shut the rink prior to your skating session, please contact us to discuss the options available for your booking.

Email hello@arena-ice.com

 

How to find us

Where we are

The Cathedral Gardens, Manchester, Greater Manchester, M4 3BG. View the map here.

Public transport

Multiple train providers have services to Manchester Victoria including TransPennine Express and Northern Rail.

Parking

Car parking is available in Chapel Street or near Manchester Victoria Station. Disabled parking is located at Todd Street (just outside Victoria Station). More than 130 disabled parking spaces are available in the nearby NCPs (Exchange, Arena, High Street, Shudehill).

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